Contact Us

Questions? Comments? Custom Orders? Reach us at:

Are you a jewelry retailer? Visit our wholesale showroom, where you have access to our full linesheets and can browse our latest items before anyone else. Contact us for a username/password. It's free, easy, and there's no obligation.

Ordering Our Jewelry

For your convenience, we accept Visa, MasterCard, and American Express.

Our storefront www.zinakao.com is always open. However, it may be unavailable during planned maintenance every Sunday from 10pm-12am Pacific time. If our website is unavailable, you are welcome to place an order via phone or fax.

When ordering your jewelry, rest assured your personal information is safe. We value your privacy, and will never share or sell your personal information. Please see our privacy policy for details.

Shipping

Shipping is $5 per order, and is free for orders over $150. Your order will be shipped USPS Priority Mail within 7 days of the purchase date. Appropriate sales tax will be charged for all orders shipped within California.

We currently will not ship retail orders to addresses outside the United States.

Exchanges and Refunds

We want you to love your jewelry! If you are not satisfied with your purchase, you may exchange it for another item. Please contact us within 14 days of receiving your jewelry to arrange the exchange.

If you are unhappy with your purchase and can't find anything else you'd like within 14 days of receiving your jewelry, we will refund your money. Call us or e-mail us at

and we will give you a return authorization number.

Sorry, shipping fees are not refundable.

Information for Retailers

Jewelry retailers may visit our wholesale showroom. Contact us for an account -- it's free, easy, and there's no obligation.

If you would like to carry Zina Kao Exclusives in your store or website, or if you'd like someone in your area to carry our jewelry lines, please let us know, and we will handle the rest!